Returns & Exchanges
At Creative Cables, we want you to be completely satisfied with your lighting components and accessories. If your order isn't quite right, you can return your items within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) form.
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring all components and cables are securely stored to prevent damage during transit.
Ship the Items
Affix the provided return label or address the package to our warehouse facility using a tracked shipping service of your choice.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing