Frequently Asked Questions
Everything you need to know about our custom lighting solutions and services.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, with delivery ranging from 3-7 business days depending on your location.
Can I return a custom-cut cable or bespoke lighting kit?
Items that are cut to length or custom-assembled to your specifications are non-returnable. However, standard components and accessories can be returned within 30 days of purchase.
Are your electrical components certified for safety?
Yes, all our cables, sockets, and components comply with international safety standards and carry the necessary certifications for retail and professional use.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer bulk discounts for commercial projects?
Absolutely. We provide special pricing for architects, interior designers, and contractors. Please contact our B2B team for a personalized quote.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.